I just found this community, and I LOVE it!
This pwnage relates to a sucky customer I had whilst working for a CD/DVD/game seller in Ireland. This particular company is pretty big in Ireland and the UK, and all price stickers for products feature the product format (i.e. CD, DVD, game, console, etc.), the artist/title of the product (if applicable) and the price. They also feature the SKU of the product, so in case of any mixups with prices the SKU can be checked on the computer system to see if it was the right sticker on the wrong product. Normally, mixups only happened with 1 disc versus 2 disc DVDs, and with regular and special edition CDs.
Anywho, I am now transferring you to the department of "backstory done, suck and pwnage to follow!"
We frequently got the worst scam artist I have ever encountered in retail coming in and (who'da thunk it?) trying to scam us. She would go to display stands directly in front of the tills where staff could see her and look for a price sticker that she found acceptable, then proceed to swap the cheaper stickers onto the products she wanted to buy.
A LOT of staff were at the end of their tethers with her shenanigans, and I was one of them.
On this particular day of sweet, sweet pwnage, idiot scammer lady comes in and is looking at the display of Michael Jackson CDs (there was a HEEYOOOOGE display done, seeing as MJ had only recently passed away when this happened), and as it was quiet I called loss prevention and told them this scammer was present in store, and also that I was keeping an eye on her. They thanked me, and I went back to eyeballing and earlobing the customer. (Earlobing is like eyeballing, only not as direct.)
Aha, she found a price she liked and swapped the stickers, bringing the most popular MJ CD up to my till that, having scanned in at least a thousand times since MJ's death (no exaggeration) I knew the price and SKU by heart. Her price sticker said €8.99. Like I said, I knew the price by heart, and it should have been €16.99.
I sighed dramatically, and said in my sweetest I'm-ever-so-sorry voice, "Oh my goodness, not again... I'm so sorry, miss, but this is not the correct price for this product. It should be €16.99."
She looked like she was going to kick up a fuss, like she always did, but I cut her off, saying, "To be honest with you, I know it's inconvenient and annoying, but it's usually silly kids who come into our store and change stickers just to cause trouble. And the funny thing is, if our loss prevention team caught them doing it, we could have them charged with fraud and arrested." (Which is true, the LP team considered this sort of price changing to be fraud, and while they had bigger fish to fry what with theft in the store being as bad as it was, a charge would be brought if a customer was found to be doing that.)
My sweet voice turned icy when I said "charged with fraud", and then I smiled and said, "So is €16.99 okay?"
She opened her mouth and closed it several times while her eyes nearly bugged out of her head, and then she all but threw a twenty at me. I gave her the CD in a bag, her change and chirped thank you and other pleasantries at her as she RAN from the shop.
After she left, I nearly collapsed with giggles, and according to the staff she hasn't chanced the same bullshit since.
Sometimes, ladies and gents, passive aggressive is the way to pwn a customer.